Crystallize Terms of Service Weighing in at Only 38% of Slack's
We just finalized the legal stuff for Crystallize together with the brilliant team at Bull, what a great name for a legal firm btw. We wanted to have friendly and balanced terms of service to reflect our philosophy and customer focus. Slack, which we think is awesome, set the bar at about 5900 words. The Crystallize terms of service count today 2272 words which is just 38,5% of what the great team at Slack has, and that is including the order form.
We have with our previous ventures been stuck many times in negotiations over the legal framework for the software. Delaying the project and also our payday months after a purchase decision has been made. The reason is often rooted in software companies trying to create an unbalanced legal framework which more in their favor than the client.
We wanted to take a different approach where we try to simplify the legal documents with the drivers: a friendly tone of voice, easily understandable vocabulary, and keeping it as short as possible. This is customer friendly and also in the end saves time on legal work again saving cost and time; a classic win-win.
In addition to simplifying the documents signed with Crystallize we also made the appendices online which results in us only having to print two pages per contract. Of course, we normally sign this digitally, but you get the point - we save trees
The online references are versioned and following best legal practices combined with openness and transparency.
I guess this was a first: a blog post on a great new legal framework. You can check it out and feel free to be inspired with your own legal documents, which is in our combined interest. Simplify and clarify.