BigCommerce scores well in terms of ease of use, quicker time to launch, lower technical barrier, and strong out-of-the-box support (themes, integrations, hosting, support), but some users feel constrained when trying to implement highly custom design, bespoke features, or backend changes that Magento handles more gracefully.
BigCommerce
Feature-rich out of the box even on lower tiers
Good security and reliability
No transaction fees
Limited customization in design and layout
Some features are hidden, documentation or setup can be non-intuitive
Cost scaling / plan thresholds
What is BigCommerce
BigCommerce is an enterprise-capable SaaS ecommerce platform offering rich built-in commerce, SEO, and omnichannel tools that scale with growing businesses, though with some limitations in design flexibility and steep costs at higher tiers.
Usecases for BigCommerce
Growing businesses / mid-market merchants that need built-in features, solid reliability, and a platform that scales without changing stacks.
Magento
Established ecosystem
Comprehensive features
Global platform
Performance overheads
Complex order editing
High maintenance costs
What is Magento
Adobe Commerce, previously known as Magento Commerce, is a robust and scalable ecommerce platform designed for both B2C and B2B businesses. It provides an integrated solution for creating, managing, and optimizing online stores with extensive customization options and a rich ecosystem of extensions and integrations.
Usecases for Magento
Large retailers, multinational brands, leverage Adobe Commerce to handle complex, large-scale ecommerce operations.
Full
None
Partial
Integration
BigCommerce
Magento
Crystallize
Tech
Architecture
Open SaaS, monolithic with optional headless APIs
Monolithic / Modular
Event based architecture with horizontal scaling
Cloud infrastructure
Google Cloud
Adobe Cloud
AWS
API coverage
REST + GraphQL APIs (partial coverage)
REST / GraphQL
GraphQL
Built with
PHP/Node.js backend, GraphQL layer
PHP / XML
TypeScript / GraphQL
Security features
PCI DSS Level 1, SSL, MFA, DDoS protection
2FA / CAPTCHA / WAF
TLS/SSL, DDoS protection, SOC2 compliance
Scalability
Maintenance
Requires upkeep
Managed
Customization level
Moderate: theming system + API integrations
Frontend integration
Stencil framework, Next.js & React supported via APIs
Flexible
Framework-agnostic
AI/Machine learning
Built-in AI product recommendations + third-party
Via extensions
Via third-party
Multitenancy
Via customization
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Slack / Community / Dedicated account manager (Enterprise)
Documentation quality
Comprehensive docs, BigCommerce University
Extensive / Detailed
Comprehensive, well-organized
Additional resources
Webinars / Training / Growth services
Developer Docs / Tutorials / User Guides
Livestream videos / API Reference / Developer guides
Community
Community and forums
Large, active merchant community and forums
Very Large and Active
Growing and Active (Slack)
Professional training
Certification programs
DISCLAIMER: The comparison pages on this website are based on publicly available information and are intended for informational purposes only. While we strive to provide accurate and up-to-date content , we make no representations or warranties regarding the completeness or accuracy of the information presented. Readers are advised to consult the official websites of the respective platforms for the most current details, as features and specifications are subject to change without notice.
Feature-rich out of the box even on lower tiers
Limited customization in design and layout
Partial
Integration
