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Order Management In Crystallize

Order management refers to the entire process of handling a customer’s order from the moment an order is placed until it is successfully delivered.

It encompasses every step involved in capturing, tracking, and fulfilling orders and managing any post-purchase needs (returns, refunds, exchanges, or customer service inquiries).

In Crystallize, order management consists of two steps: order intake and fulfillment pipelines. The order intake in Crystallize is message-driven and massively horizontally scalable. No waiting in line for Black Friday eCommerce.

Note that orders are created asynchronously. The order is not guaranteed to be retrievable immediately after registering it.

Once orders are created, they can be automatically placed in one or more fulfillment pipelines. You can set up webhooks to fire when orders enter, progress through, or leave pipelines.