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Orders and Fulfilment

Guides around how to manage orders, as well as setting up and using fulfilment pipelines.

Order management with fulfilment pipelines

Incoming orders can automatically be assigned to one or more fulfilment pipelines. You can also manually assign an order to a pipelines with drag and drop.

Changing the state of the order in a fulfilment pipeline is done with drag and drop in the Crystallize PIM user interface.

Pipeline state changes can also be done using the PIM API. Events are triggered on state change, which you can subscribe to using webhooks.

Event triggers on pipeline state change

Webhooks are fired whenever a state in your eCommerce pipelines changes. Subscribe to event changes and orchestrate using webhooks. The payload in the webhook is defined using GraphQL, so you can send only the data you need.

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